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Booking:
- All bookings are subject to availability.
- Reservations must be made in advance, and confirmation is subject to payment and availability.
- Payment must be made in full at the time of booking unless otherwise specified.
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Cancellation and Refund:
- Cancellation policies vary depending on the booking type and terms.
- Refunds, if applicable, will be processed according to our cancellation policy.
- No-shows and early departures may be subject to charges.
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Amendment:
- Changes to bookings, including dates and room types, are subject to availability and may incur additional charges.
- Amendments must be made within the specified time frame according to our policy.
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Refund Processing:
- 15 days before check-in date: Cancellation fee 50% . Refund initiated within 48 hours of receiving the request. Payment credited within 10 working days via the same mode as used for booking.
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Special Circumstances:
- In case of unforeseen circumstances or force majeure events, such as natural disasters or government restrictions, we reserve the right to modify or cancel bookings without penalty.
- Guests will be notified promptly of any changes to their bookings in such cases.
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Contact Information:
- For any inquiries regarding booking, cancellations, or refunds, please contact our customer service team at 99941 02996.